Workforce Management Analyst

Location: Remote within the United States

Salary: $60,000–$70,000 annually, plus an annual discretionary bonus.

Company

hirify.global is a physician-led and physician-owned U.S. radiology practice serving hospitals and healthcare facilities nationwide.

What you will do

• Analyze call volumes, workflow trends, and historical data to forecast staffing needs across multiple sites.
• Monitor real-time performance, schedules, call queues, attendance, and schedule adherence.
• Optimize staffing plans and coordinate shift, vacation, holiday, and PTO scheduling.
• Prepare daily, weekly, monthly, and annual forecasts and performance reports.
• Partner with management and cross-functional teams on workforce planning, operational improvements, and special projects.

Requirements

• Bachelor’s degree in Business or a related field preferred.
• 3+ years of workforce management experience in a contact center environment.
• Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, call routing, and IVR technologies.
• Strong analytical, problem-solving, critical thinking, root cause analysis, performance reporting, and quality assurance skills.
• Excellent organizational, communication, multitasking, and attention-to-detail skills, with the ability to work independently and collaboratively.
• Proficiency in Microsoft Word, Excel, and Outlook; flexibility to work varying shifts, including evenings and weekends as needed.

Culture & Benefits

• Flexible remote schedules.
• Competitive benefits with eligibility beginning the month after hire.
• Generous PTO plans and paid holidays.
• Compensation reviews and career growth opportunities.
• Health and wellness coverage, 401(k) benefits, family planning support, and telehealth options, subject to eligibility.