Senior Customer Reliability Engineer

Location: Flexible - Spain

Company

hirify.global builds cloud security solutions that detect changes in cloud security risk in real time using runtime insights.

What you will do

• Provide senior technical expertise to the customer support team and report to the Manager of Customer Reliability.
• Collaborate with development engineering to track escalations, bugs, and feature requests.
• Develop troubleshooting sessions, trainings, and guides for internal CRE team members.
• Develop, review, and maintain internal knowledge base articles.
• Triage and document bugs and enhancement requests based on field reports and reproductions.
• Participate in on-call rotation and support hot accounts with escalation management.

Requirements

• 5+ years of experience as a senior technical support/escalation resource for enterprises in related fields (container management, cloud management, or cloud security).
• Master-level Kubernetes and Linux experience.
• Working knowledge of one or more scripting languages: Bash/Shell/Python.
• Working knowledge of public cloud providers and services (AWS, Azure, GCP).
• Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
• Experience writing and communicating in English and French.

Nice to have

• Knowledge of Oracle and IBM Cloud.
• Experience balancing multiple challenges simultaneously.
• Experience using or integrating with systems management technologies.
• Hands-on experience with PaaS tools or other cloud management software.
• Experience in application integration.

Culture & Benefits

• Extra days off to prioritize well-being.
• Mental health support for you and your family via the Modern Health app.
• Compensation package.
• International, inclusive environment with open dialogue across teams.

Hiring process

• Interview process with globally distributed hiring managers.
• English version of CV is appreciated.