обновлено 5 дней назад
Senior Assigned Support Engineer (DevOps)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Assigned Support Engineer (DevOps): Providing technical advisory and advanced support for GitLab's largest enterprise customers with an accent on Linux systems, CI/CD pipelines, and operational stability. Focus on troubleshooting complex technical blockers, analyzing system logs, and collaborating with product teams to influence the roadmap.
Location: Remote from Poland or the United Kingdom
Company
provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.
What you will do
- Provide technical support for large Self-managed, Dedicated, and .com customers.
- Troubleshoot complex and critical issues using logs, Zendesk, Linux utilities, and tools such as strace.
- Build proactive relationships with customer stakeholders and help prioritize technical blockers.
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to resolve defects and influence the product roadmap.
- Advise customers on and CI/CD implementations, incidents, service interruptions, and mitigation strategies.
- Create reusable documentation, knowledge articles, runbooks, and troubleshooting guides while sharing expertise through pairing sessions.
Requirements
- Experience managing complex customer-facing support cases from triage through reproduction, escalation, and resolution.
- Advanced troubleshooting skills across applications, infrastructure, and integrations.
- Strong Linux systems administration knowledge equivalent to LFCE or RHCE, including performance analysis and low-level debugging.
- Practical experience with , CI/CD, DevOps practices, Kubernetes, and serverless platforms.
- Proficiency with scripting languages such as Ruby or Bash and familiarity with MVC frameworks, preferably Ruby on Rails.
- Strong written and verbal communication skills for explaining complex technical topics and working with customer stakeholders.
Culture & Benefits
- Fully distributed Support organization working across AMER, EMEA, and APAC.
- Asynchronous collaboration with pairing sessions, 1:1s, coffee chats, and Slack conversations.
- Autonomy and flexibility to structure working shifts while maintaining reliable customer support.
- Benefits supporting health, finances, and well-being, including flexible paid time off.
- Equity compensation, employee stock purchase plan, growth and development fund, parental leave, and resource groups.
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