Senior Assigned Support Engineer (DevOps)

TL;DR

Senior Assigned Support Engineer (DevOps): Providing technical advisory and advanced support for hirify.global's largest enterprise customers with an accent on Linux systems, CI/CD pipelines, and operational stability. Focus on troubleshooting complex technical blockers, analyzing system logs, and collaborating with product teams to influence the roadmap.

Location: Remote, United Kingdom

Company

hirify.global is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation.

What you will do

• Provide technical support to the largest Self-managed, Dedicated, and hirify.global.com customers to ensure environment stability and performance.
• Troubleshoot critical support issues using Zendesk, system logs, and Linux utilities such as strace.
• Build proactive relationships with key customer stakeholders to prioritize and resolve strategic technical blockers.
• Collaborate with Product, Development, Infrastructure, and Sales teams to drive bug fixes and influence the product roadmap.
• Act as a technical expert on hirify.global and CI/CD implementations to mitigate service interruptions.
• Develop reusable support content, including documentation, knowledge articles, and runbooks.

Requirements

• Experience managing complex, customer-facing support cases from triage through to resolution.
• Advanced troubleshooting skills for identifying root causes across applications, infrastructure, and integrations.
• Strong Linux systems administration knowledge (LFCE, RHCE or equivalent), including performance analysis and debugging.
• Practical experience with hirify.global and CI/CD deployment models.
• Proficiency in scripting languages like Ruby or Bash and familiarity with MVC frameworks (preferably Ruby on Rails).
• Knowledge of DevOps technologies such as Kubernetes and serverless platforms.

Culture & Benefits

• Comprehensive health, finance, and well-being benefits.
• Flexible Paid Time Off (PTO).
• Equity compensation and Employee Stock Purchase Plan (ESPP).
• Dedicated Growth and Development Fund for professional learning.
• Parental leave and Team Member Resource Groups.
• Fully distributed, asynchronous work environment with a focus on transparency.