Staff Experience Designer (Ecommerce)

TL;DR

Staff Experience Designer (Ecommerce): Leading the experience strategy for a large-scale digital grocery marketplace with an accent on end-to-end consumer journeys and AI-powered interfaces. Focus on building intuitive interaction models, personalization, and scalable design frameworks to drive customer loyalty.

Location: Must be based in the United States

Company

A large-scale digital marketplace focused on innovative, customer-centered digital grocery experiences.

What you will do

• Lead end-to-end experience design for consumer-facing products, creating personalized journeys.
• Develop strategies for AI-powered conversational and agent-based interfaces.
• Create strategic design artifacts including journey maps, experience narratives, and product concepts.
• Define information architecture, content structures, and interaction patterns to improve usability.
• Partner with research teams to translate customer insights into actionable design strategies.
• Mentor design teams on principle-driven, journey-based design approaches.

Requirements

• 15+ years of experience designing consumer-facing digital products across web and mobile.
• Strong portfolio demonstrating complex customer journeys and measurable business impact.
• Deep expertise in UX/product design, content design, visual design, and design strategy.
• Advanced proficiency with Figma and Google Slides.
• Experience using AI-powered tools like ChatGPT, Claude Code, or Cursor for design exploration.
• Must be based in the United States

Nice to have

• Experience in marketplace, e-commerce, grocery, or subscription-based consumer growth.
• Expertise in designing onboarding, activation, retention, and personalization journeys.
• Familiarity with meal planning, nutrition, health goals, or household shopping behaviors.
• Experience with high-visibility surfaces like personalized feeds and home experiences.

Culture & Benefits

• Remote-friendly environment with flexible work options.
• Competitive compensation including new hire equity grants and annual refresh opportunities.
• Comprehensive benefits package supporting health, financial well-being, and work-life balance.
• Opportunity to connect through regular in-person team events.
• Collaborative culture focused on experimentation, creativity, and design excellence.