Client Onboarding Specialist (Travel Tech)

TL;DR

Client Onboarding Specialist (Travel Tech): Onboarding new customers to the hirify.global platform by migrating content and providing personalized training with an accent on customer education and seamless platform transition. Focus on managing multiple implementation projects, identifying customer pain points, and ensuring commercial success.

Location: Remote (Must have full legal right to work in a LATAM country)

Salary: $23,000

Company

hirify.global is a travel tech company providing a platform to help travel businesses grow and manage their operations more efficiently.

What you will do

• Partner with sales teams to set up new customers for success on the platform.
• Migrate critical content including reservation details, photos, pricing, and tour descriptions.
• Deliver personalized training to ensure customers are confident using the hirify.global platform.
• Manage multiple onboarding projects simultaneously, ensuring all deliverables are met.
• Identify and address potential customer pain points and red flags early in the journey.
• Take full ownership of projects to add maximum value for the client.

Requirements

• Fluent English proficiency.
• Legal right to work in a LATAM country (citizenship or residency).
• Strong project management skills and experience managing multiple stakeholders.
• Ability to work independently in a remote environment across different time zones.
• High attention to detail and comfort with performing repetitive tasks.

Nice to have

• Experience in travel tech or SMB-focused SaaS.
• Familiarity with HubSpot, Slack, Confluence, and Loom.
• Background in teaching, Onboarding, Customer Success, or Implementation roles.
• Experience designing and implementing best practices and processes.

Culture & Benefits

• Unlimited paid time off through a generous "Time to Recharge" policy.
• Annual 2-4 week visit to the Amsterdam HQ with company-provided accommodation.
• Extensive paid family leave and three paid volunteer days per year.
• 2-week cross-functional onboarding program for new hires.
• Coverage for work-from-home equipment and cutting-edge tools.
• International, travel-loving team culture.