Technical Trainer

Location: Cebu, Philippines

Company

hirify.global operates Bluehost, an all-in-one platform that helps small businesses grow online through hosting, digital tools, performance, and customer support.

What you will do

• Facilitate new-hire, onboarding, product, systems, process, and specialty training programs.
• Deliver instructor-led and blended learning experiences using adult learning principles.
• Develop and improve training modules, presentations, facilitator guides, handouts, job aids, and other learning materials.
• Conduct Training Needs Analysis, Gap Analysis, performance development, and related learning initiatives.
• Evaluate learner performance and training effectiveness through assessments, feedback, and performance data.
• Coach, mentor, motivate, and provide actionable feedback while partnering with Operations, Human Resources, Workforce Management, Quality, and other stakeholders.

Requirements

• 2–3+ years of experience in corporate learning, training, or learning and development.
• Experience facilitating instructor-led training, preferably in a BPO, technology, SaaS, customer service, or similarly fast-paced environment.
• Knowledge of adult learning principles, training facilitation, Training Needs Analysis, Gap Analysis, and performance development.
• Ability to create training modules, presentations, infodocs, handouts, job aids, and related learning materials.
• Strong presentation, verbal, written communication, analytical, organizational, time-management, and problem-solving skills.
• Strong proficiency in Microsoft Office, especially Word, Excel, and PowerPoint.

Nice to have

• Familiarity with Visio, Google Workspace, Learning Management Systems, virtual training platforms, and other learning technologies.
• Experience supporting programs across multiple teams, sites, brands, or business units.
• Background in BPO, technology, SaaS, web hosting, software, or customer service.
• Experience using performance data to identify learning gaps and evaluate training effectiveness.
• Familiarity with AI-enabled learning tools and emerging learning technologies.

Culture & Benefits

• Focus on work-life balance, diversity, inclusion, and belonging.
• Access to learning and development opportunities, mentoring, and career growth across the business.
• Competitive HMO benefits with a PHP 200,000 maximum benefit limit and two free dependents upon regularization.
• Punctuality bonus, generous vacation policy, and employee affinity groups.