Engineering Manager (AI)

TL;DR

Engineering Manager (AI): Leading a team to build and deploy mission-critical conversational AI agents for enterprise customers with an accent on scalable AI agent platforms and customer-facing solutions. Focus on translating operational pain points into technical strategies and mentoring engineers to maintain a high quality bar.

Location: Onsite in San Francisco (In-office company)

Salary: $200K – $400K + Equity

Company

Decagon is a conversational AI platform empowering brands to deliver concierge customer experiences through AI agents.

What you will do

• Lead and grow a team of engineers building AI agents for complex customer interactions and retention.
• Partner with enterprise customers to translate operational pain points into scalable AI agent solutions.
• Drive execution across the full lifecycle of agent deployments, from implementation to optimization.
• Collaborate with product, design, and research to identify trends and guide the agent platform's evolution.
• Define the technical strategy and roadmap for the future of AI-powered customer support.
• Mentor engineers through technical guidance, feedback, and career development.

Requirements

• 1+ years of engineering management experience.
• 5+ years of industry experience in software engineering.
• Proficiency with Python, TypeScript, and asynchronous programming.
• Experience leading teams building complex distributed systems or customer-facing products.
• Must be based in San Francisco (In-office company).
• Strong communication skills for direct collaboration with enterprise customers.

Nice to have

• Prior experience working with multi-modal models.
• Experience leading teams working on AI systems, LLM applications, or agentic workflows.

Culture & Benefits

• "Take what you need" vacation policy.
• Comprehensive Medical, Dental, and Vision benefits for employees and families.
• Retirement Plan (401K) and Life Insurance.
• Parental leave and fertility benefits through Carrot.
• Daily lunches and snacks provided in the office.
• Culture of ownership, velocity, and customer obsession.