Operations Regional Field Manager (Insurance)

TL;DR

Operations Regional Field Manager (Insurance): Leading a team of 20+ Field Inventory Specialists to drive operational excellence and quality management in insurance claims with an accent on employee development and performance coaching. Focus on optimizing resource planning, ensuring strict SLA compliance, and improving regional productivity and quality metrics.

Location: Virtual US (Must be based in the United States). Requires occasional travel to the Canton, MA corporate office and periodic travel within the assigned region.

Company

hirify.global is a global leader in data and software services transforming the vehicle lifecycle into a connected digital experience.

What you will do

• Lead, coach, and develop a remote team of 20+ Service On Site (SOS) Field Inventory Specialists.
• Manage day-to-day field operations, including workload distribution, staffing capacity, and resource availability.
• Drive regional performance against key metrics: quality, cycle time, accuracy, and SLA compliance.
• Perform routine quality reviews and audits of completed claims to ensure adherence to company and client standards.
• Handle escalated customer concerns and collaborate with internal departments to resolve operational challenges.
• Implement new operational initiatives, programs, and process improvements across the region.

Requirements

• Bachelor's Degree.
• 5+ years of insurance claims or leadership experience in insurance, restoration, or field services.
• Proven experience managing remote employees and leading high-performing teams.
• Must be based in the US.
• Proficiency with Microsoft Office Suite and business reporting tools.
• Strong analytical, problem-solving, and interpersonal communication skills.

Nice to have

• Experience with property claims or contents inventory.
• Knowledge of workforce planning and capacity management.
• Certification or experience in Lean, Six Sigma, or Continuous Improvement.

Culture & Benefits

• Full-time employment with a focus on professional growth and employee development.
• Remote-first operational model with regional flexibility.
• Culture of accountability, collaboration, and continuous improvement.
• Opportunity to work within a global leader in data and software services.