Legal Intake Assistant

TL;DR

Legal Intake Assistant (Legal): Handling outbound communications and claims initiation for a U.S. personal injury firm with an accent on insurance bureaucracy navigation and client documentation gathering. Focus on maintaining high-volume outbound call efficiency, meticulous record-keeping, and ensuring seamless claim progression.

Location: Must be based in Latin America (Colombia preferred).

Salary: USD 800 - USD 1000 per month

Company

hirify.global connects top-tier talent with agencies and startups globally, focusing on professional fulfillment and high-quality placements.

What you will do

• Conduct high-volume outbound calls to insurance companies to initiate new legal claims.
• Proactively contact clients to gather missing information and necessary documentation.
• Maintain accurate records of all communications and claim statuses in case management systems.
• Navigate complex insurance protocols to minimize delays in the intake process.
• Provide professional and supportive communication to clients during sensitive intake phases.
• Balance phone-heavy tasks with administrative follow-ups to ensure claims do not stall.

Requirements

• Must be based in Latin America.
• 1-2+ years of experience in customer service, call centers, or administrative support.
• Fluency in English and Spanish (spoken and written).
• Confidence and comfort in handling consistent outbound phone calls.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Experience with legal case management systems like CloudLex, Filevine, or Clio is preferred.

Culture & Benefits

• Fully remote work environment.
• Working hours aligned with 9 am - 6 pm EST.
• Observance of US Federal Holidays.
• Opportunity to work with a boutique U.S. personal injury law firm.