Customer Experience Advisor (Finance)

TL;DR

Customer Experience Advisor (Finance): Providing support to customers regarding workplace pension queries with an accent on high-volume inbound contact and delivering fair customer outcomes. Focus on resolving complex pension queries, maintaining accurate records, and identifying and resolving complaints.

Location: Hybrid in Solihull, UK

Salary: £24,720 per annum

Company

hirify.global is a leading UK financial services group and major global investor focused on retirement and protection solutions.

What you will do

• Handle inbound customer calls regarding workplace pensions.
• Help customers understand their pension products and options.
• Record customer information accurately following internal processes.
• Identify and resolve complaints according to business procedures.
• Collaborate with colleagues to ensure consistent customer outcomes.
• Provide feedback to improve the overall customer journey.

Requirements

• Experience in customer service, contact centres, or customer-facing roles.
• Confidence handling high-volume queries in a fast-paced environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to prioritise work.
• Ability to learn new systems and processes quickly.
• Must be based in or able to work hybrid in Solihull, UK

Culture & Benefits

• Annual performance-related bonus plan and share schemes.
• Generous pension contributions and life assurance.
• Healthcare Plan for permanent employees.
• Minimum 25 days holiday plus public holidays, with options to buy or sell.
• Electric car scheme via tax-efficient salary sacrifice.
• Corporate discounts for high street stores and online shopping.