Customer Service Advisor (Fintech)

TL;DR

Customer Service Advisor (Fintech): Providing professional support to small business owners via phone, email, and live chat with an accent on resolving complex financial inquiries and ensuring high-quality customer experience. Focus on managing high-volume requests during midnight shifts and maintaining accurate guidance on financial products and policies.

Location: Must be based in the UK (Remote)

Salary: £28,500

Company

A profitable, fast-growing financial platform providing business credit cards and spend management tools for small businesses.

What you will do

• Provide friendly, professional support to customers across phone, email, and live chat.
• Resolve customer issues efficiently while taking full ownership of each case.
• Deliver fair and practical solutions to complex or sensitive inquiries.
• Maintain up-to-date knowledge of products and policies to ensure accurate guidance.
• Proactively identify opportunities to improve customer experience and internal processes.
• Identify customers requiring additional support and ensure they receive appropriate assistance.

Requirements

• Must be based in the UK.
• Strong customer service experience, ideally in a call center or financial services environment.
• Excellent verbal and written communication skills.
• Ability to handle high volumes of requests while maintaining quality and accuracy.
• Confidence in managing complex or sensitive customer issues.
• Availability for midnight shifts (Monday to Friday, 5:30pm - 2:00am).

Culture & Benefits

• Private healthcare including dental and opticians services.
• Salary sacrifice pension scheme with up to 7% employer match.
• 28 days holiday plus bank holidays.
• Annual learning and wellbeing budget.
• Enhanced parental leave and cycle to work scheme.
• 6 free therapy sessions per year.

Hiring process

• 20-minute intro and values call with a Talent Partner.
• 45-minute virtual interview with the Customer Service Management team.