Customer Service Advisor

TL;DR

Customer Service Advisor (Broadband Technical): Providing technical support to customers regarding broadband queries with an accent on problem-solving and relationship building. Focus on delivering high-quality service and resolving technical issues over the phone.

Location: Must be based in or near Doncaster, UK (Onsite role with occasional home working options).

Salary: £26,116 per annum, rising to £26,738 after 8 months.

Company

A leading telecommunications provider offering comprehensive connectivity and digital services.

What you will do

• Handle incoming customer queries regarding broadband and technical issues.
• Provide clear, helpful guidance to resolve technical problems over the phone.
• Take ownership of customer issues, ensuring they are supported throughout the resolution process.
• Build positive relationships with customers to ensure high satisfaction.
• Collaborate with team members to maintain a supportive and productive work environment.

Requirements

• Must be based in or able to commute to Doncaster, UK.
• Strong problem-solving skills and a natural interest in technology.
• Excellent communication skills and a calm, helpful demeanor.
• Ability to build rapport and manage customer relationships effectively.
• Willingness to undergo training and develop technical knowledge.

Culture & Benefits

• Competitive salary with performance-based incentives and bonuses.
• Access to 24/7 online GP services for you and your family.
• Generous family leave policies including equalized maternity, paternity, and adoption leave.
• Significant discounts on EE and BT products.
• Support for career development and volunteering opportunities.
• Optional private healthcare and dental plans.