Change, Comms and Training Lead (Salesforce)

TL;DR

Change, Comms and Training Lead (Salesforce): Developing and executing a comprehensive change management strategy for the Buyer Experience (Lead to Cash) workstream with an accent on stakeholder engagement and organizational readiness. Focus on minimizing resistance, embedding new ways of working into BAU operations, and delivering a multi-million-pound transformation.

Location: Based in London, UK (Hybrid: 3+ days in-person at 5 Howick Place office)

Company

An international FTSE 100 business that connects specialists with knowledge through live and on-demand events, digital services, and academic research.

What you will do

• Own and execute the change strategy, developing the vision, governance framework, and success metrics.
• Conduct cultural assessments and lead detailed impact analysis at role and process levels.
• Execute multi-channel stakeholder engagement and communication strategies across the organization.
• Provide strategic direction on training priorities and coordinate readiness activities across workstreams.
• Establish a Change Champion Network and build organizational change capability through toolkits and playbooks.
• Align change initiatives with other programmes and manage the formal transition to business-as-usual (BAU).

Requirements

• Previous experience in Salesforce and Lead-to-Cash change and transformation programmes.
• Expertise in building senior relationships and securing executive sponsorship.
• Ability to assess organizational readiness and tailor change approaches to specific contexts.
• Proficiency in defining benefits frameworks and measuring adoption through multiple metrics.
• Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud, Revenue Cloud).
• Capability to lead and develop cross-functional teams including change managers and training leads.

Culture & Benefits

• Hybrid work model with the flexibility to work from home or remotely some days.
• 25 days annual leave (rising to 27 after two years) plus a birthday leave day.
• Company-funded private medical cover and strong wellbeing support (EAP, mental health first aiders).
• Professional development via bespoke training, mentoring, and LinkedIn Learning.
• ShareMatch scheme allowing employees to become hirify.global shareholders.
• Opportunity to work from almost anywhere for up to four weeks per year.