Regional Service Line Leader (Customer Experience and Product Design)

TL;DR

Regional Service Line Leader (CX/Product Design): Leading the go-to-market strategy and delivery for customer experience and product design services in the APAC region with an accent on professional services growth and talent management. Focus on expanding service penetration, optimizing gross margins, and tailoring client solutions for complex business problems.

Location: Remote or Hybrid in Singapore or Sydney

Company

hirify.global is a leading technology consultancy that helps clients solve complex business problems using technology as a differentiator.

What you will do

• Execute regional go-to-market strategies for customer experience, product management, and experience design offerings.
• Promote the service catalog to sales teams and drive pursuits as the primary point of contact.
• Assign Regional Practitioners to pursuits and tailor services to fit specific client needs.
• Collaborate with Global Service Development Teams to evolve offerings based on regional challenges and opportunities.
• Recruit, onboard, and manage the staffing and utilization of Regional Practitioners.
• Maintain capabilities assessments to ensure the right talent is aligned with client pursuits.

Requirements

• Strong expertise in UX design and product management disciplines, covering both advisory and delivery.
• Proven business acumen for managing a professional services practice.
• Strong internal and external consultative sales capabilities.
• Relentless focus on the market and customer needs within the APAC region.
• Ability to collaborate effectively across diverse teams and partnership networks.

Culture & Benefits

• Cultivation culture focused on continuous growth and employee empowerment.
• Interactive tools and numerous development programs to support personal career journeys.
• Autonomous career pathing where development is driven by the employee.
• Inclusive community of supportive colleagues revolutionizing tech.