Scheduler - Patient Navigation Representative (Healthcare)

TL;DR

Scheduler - Patient Navigation Representative (Healthcare): Managing high-volume inbound calls and patient scheduling for multiple physician practices with an accent on accuracy in EMR systems and insurance verification. Focus on optimizing patient access workflows and ensuring a seamless registration process in a fast-paced environment.

Location: Remote (Must be based in the US and available for EST hours)

Company

hirify.global is one of the largest multi-institutional Catholic healthcare delivery systems in the United States.

What you will do

• Answer high-volume inbound calls with professionalism, empathy, and outstanding phone etiquette.
• Schedule medical appointments across multiple specialties using electronic medical record (EMR) systems.
• Perform comprehensive patient registration, including demographic updates and insurance verification.
• Verify insurance benefits and document eligibility to ensure accurate billing and seamless patient flow.
• Maintain call center KPIs such as call handling time, quality scores, and accuracy.
• Collaborate with department management to support patient needs and appropriate scheduling.

Requirements

• High school diploma required.
• 1–2 years of call center experience in a high-volume environment with measurable KPIs.
• Prior medical scheduling and healthcare call center experience.
• Strong knowledge of medical terminology and patient access workflows.
• Experience with EMR/EHR systems (e.g., EPIC, NextGen, or similar).
• Proficiency in Microsoft 365 applications.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits starting from Day 1.
• Paid time off and 403B retirement plan.
• Access to DailyPay for early wage transfers.
• Unlimited career growth opportunities within the health system.
• Colleague Referral Program with cash and prizes.