Service Desk Engineer (German)

TL;DR

Service Desk Engineer (German): Providing IT support and ensuring reliable workplace services in an international manufacturing environment with an accent on incident resolution and Microsoft 365 support. Focus on troubleshooting hardware, connectivity, and user access issues while collaborating with L2 SysOps to maintain system stability.

Location: Remote, Hybrid, or Onsite (Available in various European countries including Germany, Poland, France, and others listed in the vacancy)

Salary: EUR 2800 - 3500 per month (gross)

Company

Global IT outsourcing company partnering with industry leaders in FinTech, Healthcare, and Manufacturing to deliver complex technical solutions.

What you will do

• Act as the first point of contact for IT users, handling, classifying, and prioritizing Service Desk tickets.
• Troubleshoot workplace software, hardware, access, and connectivity issues.
• Provide support for Microsoft 365, Teams, and standard file services.
• Perform initial triage for hardware, printers, and other device-related requests.
• Collaborate with technical teams by escalating complex cases to L2 SysOps.
• Maintain accurate ticket documentation and update the knowledge base.

Requirements

• 1-2+ years of experience in IT user support or Service Desk.
• Proficiency with Windows workplace support, Microsoft 365, Teams, Active Directory, and Entra ID.
• Experience with VPN troubleshooting and printer support.
• Familiarity with ITIL processes and ticketing systems.
• English: Intermediate+ (B1+) required
• German: Intermediate+ (B1+) required
• Availability to work in a 24/7 shift environment, including occasional night and weekend on-call duties

Nice to have

• Experience working within a manufacturing environment.
• Experience supporting international users.
• Knowledge of SLA-based support models.

Culture & Benefits

• Flexible work arrangements: fully remote, hybrid, or onsite options.
• Professional and career growth through mentoring, adaptation systems, and a corporate training portal.
• Annual bonus opportunity of up to 1,000 USD based on expertise and company participation.
• Comprehensive benefits including private health insurance and sports activity compensation.
• Certification reimbursement for AWS, PMP, and other relevant credentials.
• Vibrant corporate culture with regular events, snacks, and leisure zones.