Centralized Technical Support (Level 1.5) (IT Support)

TL;DR

Centralized Technical Support (Level 1.5) (IT Support): Providing second-touch remote support for enterprise users with an accent on Windows 11, Microsoft 365, and endpoint management. Focus on troubleshooting complex hardware/software issues, managing Active Directory/Entra ID, and ensuring operational compliance.

Location: Hybrid (Brno, Czechia)

Company

hirify.global is a global leader in managing and modernizing mission-critical technology systems for the world's leading businesses.

What you will do

• Provide second-touch support for incidents escalated from the L1 Service Desk.
• Deliver remote technical support to end users in German and English.
• Troubleshoot complex hardware, software, operating system, and connectivity issues.
• Manage user accounts, permissions, and access via Active Directory and Entra ID.
• Perform software installations and device refresh activities.
• Contribute to knowledge articles and process improvements to reduce recurring issues.

Requirements

• German: Fluent (C1/C2) required.
• English: Professional proficiency (B2/C1) required.
• 2–4 years of experience in Service Desk, Desktop Support, or End User Computing.
• Strong knowledge of Windows 11, Microsoft 365, and endpoint support.
• Experience with Active Directory and Entra ID administration.
• Must be based in or be able to work in a hybrid setup in Brno, Czechia.

Nice to have

• ITIL Foundation certification.
• Microsoft 365 Fundamentals (MS-900) or Azure Fundamentals (AZ-900).
• Experience providing onsite support and handling escalated incidents.

Culture & Benefits

• Hybrid-friendly work culture prioritizing well-being.
• "Be Well" programs supporting financial, mental, physical, and social health.
• Access to professional certifications from Microsoft, Google, and Amazon.
• Inclusive environment focused on belonging, empathy, and shared success.
• Personalized development goals and continuous feedback loops.