Credit Hire File Handler (Legal)

TL;DR

Credit Hire File Handler (Legal): Investigating complex credit hire claims from a tactical and strategic point with an accent on technical investigations and spend reduction for insurer clients. Focus on managing case loads, conducting telephone negotiations, and preparing cases for litigation.

Location: Hybrid (Leeds, UK) — Working 1 day in the office and 4 days from home

Company

A leading provider of legal and claims solutions to insurers and businesses, managing over £1bn worth of claims with an innovative focus on AI-driven legal tools.

What you will do

• Conduct complex and technical investigations on credit hire claims up to £25,000 in value.
• Manage an individual caseload, implementing tactical and strategic investigations against specific opponents.
• Perform telephone negotiations to resolve claims and significantly reduce overall spend for insurer clients.
• Prepare cases for litigation based on knowledge of common law and litigation principles.
• Ensure strict adherence to work processes and case strategies.

Requirements

• Experience: Minimum 12 months of experience handling credit hire cases is essential.
• Location: Must be able to work from the Leeds office 1 day per week.
• Education: At least 5 GCSEs or equivalent are essential.
• Strong telephone negotiation and verbal communication skills.
• Proficiency in MS Word, Outlook, and experience with Case Management Systems.
• Ability to remain calm under pressure and make independent decisions.

Nice to have

• A university degree or LPC qualification.
• Interest in progressing toward litigated fast track, fraud, or multi-track work.
• Leadership potential for future deputy or team leader roles.

Culture & Benefits

• Hybrid working model (1 day office / 4 days home).
• 25 days holiday per year (increasing with service, with options to buy/sell 3 days).
• Comprehensive health support including Simply Health Care Cash Plan and WeCare (24/7 online GP and mental health support).
• Financial benefits: Pension contribution (5% employee / 3% employer), Cycle to Work, Tech Scheme, and Season Ticket Loan.
• Lifestyle perks: Gym Flex, Gourmet Society membership, and discounts for Merlin Attractions.

Hiring process

• Application and CV Review.
• Initial Phone Call.
• Interview.
• Offer.