People Services Advisor

TL;DR

People Services Advisor (HR Operations): Providing first-line HR support and managing employee lifecycle transactions within a global service delivery model with an accent on payroll, benefits, and HR policy interpretation. Focus on resolving employee inquiries, maintaining accurate HR data, and utilizing digital tools to improve service efficiency.

Location: Must be based in France

Company

hirify.global is a global clinical research services organization dedicated to improving the development process for new therapeutics through integrated laboratory expertise and advanced data sciences.

What you will do

• Act as the primary point of contact for HR inquiries from employees and managers via a shared mailbox.
• Resolve queries related to payroll, benefits, compensation, and HR policies while ensuring consistent process interpretation.
• Manage HR service requests through a case management system, ensuring timely resolution and accurate documentation.
• Support standardized lifecycle processes including onboarding, data updates, leave administration, and offboarding.
• Maintain accurate employee records and support data validation or reporting tasks.
• Contribute to the HR knowledge base and promote the use of self-service digital tools.

Requirements

• Must be based in France.
• Proficiency in English is required.
• Experience in HR operations, shared services, or HR administration.
• Strong customer service mindset with the ability to prioritize tasks in a fast-paced environment.
• Experience using HRIS systems and case management tools.
• Attention to detail and commitment to data accuracy.

Nice to have

• Experience working with French work councils.
• Degree in Human Resources, Business Administration, or a related discipline.
• Working towards a professional HR certification (e.g., CIPD, SHRM, HRCI).
• Experience working for an international company.
• Comfortable using AI-enabled tools for knowledge retrieval and case resolution.

Culture & Benefits

• Opportunity to work in a global, collaborative HR team.
• Exposure to international HR processes and digital HR transformation.
• Support for professional development and HR certification.
• Commitment to an inclusive work environment as an Equal Opportunity Employer.