Product Owner - AI & Intelligence (AI)

TL;DR

Product Owner - AI & Intelligence (AI): Driving the AI vision and roadmap to embed deep intelligence into a commerce platform with an accent on probabilistic product design and AI evaluation frameworks. Focus on translating ambiguous AI opportunities into high-impact B2B SaaS products, optimizing LLM performance, and integrating merchant feedback.

Location: Remote

Company

hirify.global is a commerce platform embedding deep intelligence to empower merchants with richer insights, smarter support, and automated tools for business growth.

What you will do

• Define, prioritize, and sequence AI initiatives, ranging from copilot-style assistants to background automation.
• Translate fuzzy problems into sharp PRDs for AI systems, defining accuracy thresholds, hallucination tolerances, and latency budgets.
• Run fast validation loops and build prototypes to validate AI-driven features.
• Establish feedback forums and a customer "Intelligence Group" to iterate directly with vocal merchants.
• Build evaluation frameworks, golden datasets, and regression testing to ensure quality and GDPR compliance.
• Monitor market trends and competitor moves across the POS and fintech landscape.

Requirements

• 3+ years of experience as a Product Owner or Product Manager on a B2B SaaS platform.
• Hands-on experience delivering at least one AI/ML-powered feature into production.
• Fluency in AI concepts including prompting, RAG, fine-tuning, LLM evals, and cost trade-offs.
• Proven skill in defining acceptance criteria for non-deterministic, probabilistic AI behaviors.
• Ability to self-serve in SQL or analytics tools for data-driven decision making.
• Exceptional ability to explain complex AI trade-offs to executives and non-technical stakeholders.

Nice to have

• Experience in payments, POS, commerce, or platforms serving SMBs.
• Familiarity with agentic workflows, tool-use architectures, and conversational UX.
• Hands-on experience with LLMOps tools or AI governance frameworks.
• Experience scaling products across international markets.

Culture & Benefits

• Inclusive environment that welcomes applicants from all diverse backgrounds.
• Opportunity to work at a critical inflection point in the company's AI transformation.
• Focus on shipping high-impact products that real customers use and love.