Support Manager (Customer Support)

Location: Must be based in Georgia

Company

hirify.global is a Finnish technology company providing a global delivery platform that connects customers with restaurants and other local businesses.

What you will do

• Lead the Shared Service Center team and oversee the performance of Support Leads.
• Take full ownership of the experience and satisfaction of customers and partners.
• Execute strategic initiatives to constantly improve the service proposition.
• Coach and guide team members to improve performance and professional development.
• Analyze customer and partner touchpoints to identify patterns and implement operational improvements.
• Collaborate with Content, Training, and Quality teams to refine support processes.

Requirements

• Fluency in English and Georgian, both verbal and written.
• 3-5 years of experience leading a team, preferably leading other leaders/managers.
• Proven background in Customer Support or Customer Service.
• Strong proficiency in Excel and Office tools for data analysis and reporting.
• Ability to multitask and prioritize interactions in a fast-paced environment.

Nice to have

• Degree in Business Administration.
• Professional training or certification in people or project management.

Culture & Benefits

• Opportunity to work in a high-growth, ambitious, and entrepreneurial environment.
• A culture focused on ownership, shipping quickly, and continuous learning.
• Commitment to diversity, inclusion, and empowering a global community.
• Dynamic work environment with a mix of startup agility and global scale.