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5 дней назад

PSP Support Agent (Payments)

Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Georgia
Вакансия из списка Hirify.GlobalВакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
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Описание вакансии

Текст:
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TL;DR
PSP Support Agent (Payments): Maintaining stable payment operations and reliable transaction processing with an accent on payment-system support, incident analysis, and issue resolution. Focus on monitoring payment stability, identifying recurring incidents, and coordinating resolutions across support, finance, account management, and B2C teams.

Location: Georgia

Company

hirify.global develops and operates payment and software solutions, including payment-system infrastructure.

What you will do

  • Process customer and payment-system requests through Jira Helpdesk and email.
  • Monitor and maintain payment-system stability and reliable transaction processing.
  • Work directly with payment systems to resolve operational issues.
  • Analyse payment incidents, identify recurring patterns, and prepare reports.
  • Collaborate with 2nd Line Support, Finance, Account Managers, B2C, and other internal teams.
  • Work a 2/2 schedule with 12-hour shifts, including 2–4 night shifts per month.

Requirements

  • Higher or incomplete higher education, preferably with a technical background.
  • English at B2 level or higher.
  • Russian at C1 level or higher.
  • Experience with payment systems is preferred.
  • Hands-on experience providing support through a helpdesk system is desirable.
  • Technical support experience and basic knowledge of web architecture are advantageous.

Culture & Benefits

  • Private health insurance and sports benefits.
  • Comprehensive mental health program.
  • Free online English lessons and local language courses.
  • Paid time off and maternity leave support.
  • Referral rewards, upskilling opportunities, internal workshops, professional conferences, and corporate events.

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Customer Support Specialist jobsJunior Customer Support Specialist jobsJobs in GeorgiaJira jobs