Customer Success Manager, Enterprise (AI)

TL;DR

Customer Success Manager, Enterprise (AI): Managing and growing a portfolio of enterprise customer relationships in the Fed/SLED sector to maximize value realization from the Abnormal platform with an accent on executive-level relationship building and adoption of best practices. Focus on driving renewals, identifying expansion opportunities, and mitigating churn through strategic success planning.

Company

hirify.global provides an AI-powered platform designed to protect enterprise organizations from sophisticated email attacks.

What you will do

• Own a portfolio of enterprise accounts to ensure ongoing satisfaction, retention, and growth.
• Deliver Business Reviews and prove ROI to drive adoption of platform features.
• Develop and execute strategic success plans aligned with customer goals and senior decision-makers.
• Identify and pursue upsell and cross-sell opportunities based on platform adoption.
• Partner with internal Sales, Product, and Engineering teams to ensure renewals and resolve customer issues.
• Monitor customer health and coordinate remediation plans to mitigate risks before escalation.

Requirements

• 5+ years of Customer Success experience, specifically within enterprise SaaS.
• Proven track record of managing executive-level relationships (CIO, CISO, or equivalent).
• Demonstrated success in driving customer adoption, retention, and growth.
• Strong technical aptitude with enterprise software and networking technologies.
• Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience.
• Strong strategic planning, problem-solving, and negotiation skills.

Culture & Benefits

• Comprehensive benefits package.
• Eligibility for annual bonus and incentive compensation.
• Equity options.
• Inclusive work environment committed to equal opportunity.