Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing client renewals and adoption for a cloud-native networking and security platform with an accent on customer retention and expansion. Focus on building stakeholder relationships, driving technology value realization, and managing the renewal lifecycle for enterprise accounts.

Location: Must be based in Japan

Company

hirify.global is a pioneer in cloud networking and security, providing the first global SASE service that converges enterprise networking and security into one centralized platform.

What you will do

• Manage a portfolio of assigned accounts to ensure customers stay, grow, and realize the full value of their investment.
• Inspire and support customer adoption and expansion of the technology.
• Develop and maintain meaningful relationships with key stakeholders within customer organizations.
• Collaborate with internal Sales, Customer Success, R&D, and Support Engineering teams.
• Lead and manage the renewal process for multiple clients.

Requirements

• Must be based in Japan
• 3+ years of experience in a renewal or sales role at a high-growth SaaS or technology vendor.
• Excellent customer communication, influence, and persuasion skills.
• Ability to gain "Trusted Advisor" status with key stakeholders.
• Highly organized and capable of working in a nimble, fast-paced environment.
• Solid command of English language (written and spoken)

Nice to have

• Exposure to networking or security software solutions.
• Proficiency in additional languages.

Culture & Benefits

• Opportunity to join a high-growth "rocket ship" company in the SASE market.
• Work within a hypergrowth global organization.
• Collaborate with a geographically distributed team.