Senior Director, CX Advisory – APAC (AI)

Location: Sydney, Australia (flexible hybrid). Frequent travel across the APAC region of approximately 30–40%. Candidates must be legally permitted to work in Australia.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for customer and employee experience transformation.

What you will do

• Lead and continuously evolve the APAC CX Advisory practice, including its regional strategy, operating model, priorities, and growth plan.
• Build, develop, and coach a high-performing advisory organization, including workforce, succession, capability, and career planning.
• Advise C-level executives on AI, customer experience transformation, contact centre operations, and long-term business outcomes.
• Partner with Sales, Customer Success, Professional Services, Product, Marketing, and global advisory teams on strategic pursuits and customer engagements.
• Develop consulting methodologies, governance, quality standards, reusable assets, and measurement frameworks for consistent delivery.
• Represent APAC in global strategic initiatives and serve as a thought leader through executive forums, industry events, and strategic content.

Requirements

• Bachelor’s degree in Business, Technology, or a related discipline, or equivalent practical experience.
• 10+ years of experience in management consulting, CX consulting, digital transformation, or enterprise advisory.
• 8+ years leading consulting teams, professional services organizations, or regional advisory practices, including leading leaders.
• Experience with regional business strategy, workforce planning, and enterprise-scale CX and AI transformation programs.
• Strong executive presence and experience engaging CIOs, COOs, Chief Customer Officers, and other C-level stakeholders.
• Deep knowledge of customer experience strategy, contact centre operations, digital transformation, commercial growth, and people leadership.

Nice to have

• Experience with hirify.global Cloud or another leading CX platform.
• Knowledge of conversational AI, LLMs, automation, analytics, journey orchestration, cloud technologies, enterprise architecture, and integration strategies.
• MBA or postgraduate qualification, industry speaking or thought leadership experience, and executive coaching or consulting certifications.

Culture & Benefits

• Flexible-first work culture within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Opportunity to work on AI-powered technology used by more than 8,000 organizations worldwide.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• The process typically includes no more than five interviews, followed by final steps.