Customer Enablement Architect (Capability Engineering & AI Adoption)

Location: Sydney, Australia; the role supports customers across Australia and New Zealand and requires travel as needed.

Company

Databricks provides a unified Data and AI Platform used by organizations worldwide to build and scale data and AI applications, analytics, and agents.

What you will do

• Design and lead customer enablement and talent-transformation programs aligned with customer segments, business priorities, technical maturity, and adoption goals.
• Translate customer outcomes into learning plans, capability roadmaps, and recommendations across instructor-led, self-paced, free, and paid learning.
• Partner with Sales, Field Engineering, Forward Deployed Engineering, Training Delivery, and Operations to coordinate program execution.
• Manage and report performance across training bookings, revenue, learners, credentials, and adoption.
• Represent customer needs in regional enablement, curriculum, and certification priorities while engaging senior leaders and executives.
• Identify capability gaps affecting platform adoption and develop targeted or just-in-time enablement interventions.

Requirements

• 5+ years of experience in Customer Enablement, Talent Transformation, Training, Customer Success, Consulting, or book-of-business management.
• Demonstrated hands-on experience designing, building, and deploying working prototypes, automation tools, or technical applications.
• Experience creating and leading enablement programs with Sales and technical teams to deliver customer outcomes.
• Experience with Big Data, AI, Data Science, cloud platforms, or enterprise technology, with the ability to understand technical curricula and certifications.
• Strong customer and executive engagement skills, including discovery, stakeholder management, presentations, facilitation, and navigating ambiguity.
• Commercial insight connecting technical skill outcomes to P&L levers, renewals, expansions, and strategic account planning, plus experience operating across ANZ markets.

Nice to have

• Experience with technical solutioning or building tools.
• Experience creating prototypes, automation, or technical tools.

Culture & Benefits

• Comprehensive benefits and perks tailored to the employee's region.
• Inclusive culture focused on enabling employees to excel.
• Opportunity to work with a global Data and AI company and cross-functional teams.