Sr. EAP Operations Associate (Healthcare)

TL;DR

Sr. EAP Operations Associate (Healthcare): Managing billing, payment processing, and reconciliation for EAP partners with an accent on operational efficiency and partner management. Focus on optimizing billing workflows, resolving payment discrepancies, and scaling processes for new partner onboarding.

Location: Must be based in the United States (currently not hiring in Hawaii)

Salary: $70,040 – $78,280 + Equity

Company

hirify.global is a remote-first mental healthcare company dedicated to providing evidence-based and compassionate care to empower individuals' overall well-being.

What you will do

• Manage partner billing cycles and independently prepare and submit billing files.
• Review remittances and payment feedback to investigate and resolve discrepancies.
• Collaborate with internal teams and external EAP partners to ensure accurate billing and payment processing.
• Identify and implement opportunities to improve workflows and automate processes.
• Scale billing processes to support the onboarding of new EAP partners.

Requirements

• 3+ years of experience in billing, collections, or related operational roles in high-growth environments.
• Proven ability to optimize processes using Salesforce, payer portals (e.g., Availity), and Google Suite/Excel.
• Strong prioritization and communication skills to solve current and future operational needs.
• Experience creating concise, actionable documentation for technical and non-technical audiences.
• Must be based in the United States (excluding Hawaii).

Nice to have

• Experience in healthcare or startup environments.
• Familiarity with various insurance billing types (commercial, EAP, Medicare/Medicaid).
• Expertise in revenue cycle management, payment posting, and credit management.
• Fluency with ZenDesk, AdvancedMD/EHR, or similar platforms.

Culture & Benefits

• 100% remote work environment with a focus on healthy work-life balance.
• Comprehensive health benefits including medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) plan access and home office and wellness stipends.
• Generous time-off policies, including two company-wide shutdown weeks per year.
• Paid parental leave for birthing, non-birthing, adopting, and fostering parents.