Team Lead, Account Follow-Up Services (Healthcare)

TL;DR

Team Lead, Account Follow-Up Services (Healthcare): Providing strategic oversight of hospital insurance follow-up services and multi-team performance with an accent on A/R aging reduction and denial prevention. Focus on driving KPI improvements, optimizing payer strategies, and leveraging AI tools for workflow efficiency.

Location: Remote (must be based in the US). Preference for candidates who can work in the CST timezone.

Salary: $60,000 - $70,000

Company

MEDHOST (a division of hirify.global) is a leading provider of healthcare IT solutions, offering EHR and financial management systems to over 1,000 healthcare facilities nationwide.

What you will do

• Manage performance for Insurance Follow-Up teams, setting daily and monthly targets for productivity, quality, and collections.
• Lead KPI governance focusing on Days in A/R, denial rates, overturn rates, and net collection rates.
• Perform payer trend analysis and root-cause programs to reduce preventable denials and standardize appeal best practices.
• Design and maintain scalable training programs, SOPs, and QA audit frameworks.
• Optimize workflows through queue design and recommend automation tools to increase output and reduce rework.
• Collaborate with coding, payment posting, and client stakeholders to resolve systemic issues impacting AR.

Requirements

• Must be based in the United States.
• 3-5+ years of RCM experience with deep Insurance Follow-Up and Denials expertise.
• 2-4+ years of experience leading teams at a supervisor or manager level.
• Demonstrated success in improving KPI outcomes, such as A/R aging and denial reductions.
• Strong analytics capability with required proficiency in Excel.
• Ability to travel to client sites when required.

Nice to have

• Experience leveraging AI-enabled technologies, copilots, and automation tools to improve workflows.
• Ability to work in the CST timezone.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision benefits starting from the first day.
• Employee stock ownership and 401k matching programs.
• 3 weeks of vacation and 5 personal days.
• Fully remote work environment with lifestyle rewards.