Player Experience Specialist (Gamedev)

TL;DR

Player Experience Specialist (Gamedev): Providing high-quality support and community engagement for mobile games with an accent on multi-channel communication and player satisfaction. Focus on resolving tickets, moderating community platforms, and analyzing player feedback to drive product improvements.

Location: Remote (Must be based in Canada)

Company

hirify.global is an award-winning mobile game studio dedicated to making entertainment that has a positive impact on the world.

What you will do

• Deliver empathetic support to players via Helpshift, resolving tickets and ensuring players feel valued.
• Engage with communities across social media, Discord, Reddit, app store reviews, and game forums.
• Collaborate with QA and Live Ops teams to troubleshoot player-reported problems and communicate updates.
• Analyze and share community sentiment and player feedback to inform product improvements and game development.
• Build trust and long-term player relationships through timely and thoughtful communication.

Requirements

• Experience in customer service, preferably within the tech or gaming industry.
• Must be based in Canada.
• Strong written and verbal communication skills.
• Proficiency in troubleshooting mobile devices and computers.
• Ability to work independently while staying connected with a remote team.

Culture & Benefits

• Competitive pay package based on experience and expertise.
• Remote work flexibility across Canada.
• Opportunity to build lasting connections with a global player base.
• Creator-driven culture that encourages experimentation, learning, and professional growth.