Support Specialist (AI)

TL;DR

Support Specialist (AI): Managing customer escalations and technical inquiries for an AI-native phone infrastructure platform with an accent on product expertise across iOS, Android, and web. Focus on delivering empathetic, high-quality resolutions while collaborating with engineering to identify bugs and patterns in a fast-paced startup environment.

Location: Must be based in a US time zone

Company

hirify.global is an AI-native startup rebuilding phone infrastructure to enhance human communication and business productivity.

What you will do

• Respond to user inquiries via chat and email with clarity and empathy.
• Triage and escalate complex technical issues with structured reproduction steps and logs.
• Guide users through workflows across iOS, Android, and web platforms.
• Ensure SLA compliance by delivering fast and reliable resolutions.
• Collaborate with engineering to identify product patterns and bugs.
• Manage volume spikes and work independently during weekend and off-hours shifts.

Requirements

• Native-level English (written and spoken)
• Must be based in a US time zone
• Weekend availability
• Strong customer-facing experience and excellent written communication skills.
• Ability to investigate complex, multi-layer issues including logs and product behaviors.
• Comfortable working independently with minimal oversight.

Nice to have

• Experience in startup, telecom, AI, or consumer app environments.
• Written proficiency in French or Spanish.
• Familiarity with multi-platform ecosystems (iOS/Android).

Culture & Benefits

• Remote-first, written-first, and public-first culture.
• Freelance engagement with flexible scheduling.
• Opportunity to work on cutting-edge AI communication technology.
• Empowered environment focused on extreme ownership and transparency.