Gaming Support Agent (Gamedev)

TL;DR

Gaming Support Agent (Gamedev): Handling customer support issues for assigned game studios with an accent on account troubleshooting and technical query resolution. Focus on resolving purchase- and gameplay-related queries and ensuring a high-quality player experience.

Location: Remote. Must be located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama

Company

A remote-first CX company representing some of the biggest names in gaming and tech to level up their player experience.

What you will do

• Handle customer support issues for assigned game studios.
• Assist players with account and technical difficulties.
• Resolve purchase- and gameplay-related queries.
• Stay updated on client projects, branding, and latest game releases.
• Collaborate with Team Leads and Operations Managers to optimize support.
• Undergo assisted training modules to develop professional support skills.

Requirements

• English: Advanced level (minimum C1) required.
• Location: Must be based in Colombia, Costa Rica, El Salvador, Guatemala, or Panama.
• In-depth gaming knowledge and a passion for video games.
• Modern gaming PC/laptop with Windows 11, 8GB+ RAM, and specific CPU/GPU benchmarks.
• Stable internet connection (minimum 15 Mb/s upload/download, Latency < 120 ms).
• Dedicated quiet workspace within your residence.

Nice to have

• Experience in a customer service environment.

Culture & Benefits

• 100% remote work flexibility with no commute.
• Opportunity to work with ambitious global gaming and tech clients.
• Casual, diverse, and inclusive culture with teammates from 80+ countries.
• Comprehensive digital training and access to a library of online courses.
• Career development initiatives and various employee-led communities.