Player Experience And Safety Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Player Experience and Safety Lead (Trust & Safety): Managing the moderation and support operations for a Gen Z-focused social platform with an accent on community safety, policy enforcement, and team leadership. Focus on building data-driven reports for product teams, auditing support quality, and mitigating risks related to minor safety and harassment.
Location: Remote
Company
is the developer of Everskies, an online pixel doll platform dedicated to creativity, expression, and safe community interaction for Gen Z.
What you will do
- Own and enforce the Rules of Conduct, punishment frameworks, and escalation policies.
- Lead the Player Experience and Safety team through coaching, QA reviews, and handling sensitive cases.
- Synthesize community sentiment and platform vulnerabilities into actionable reports for the product team.
- Monitor queue health, response times, and overall support quality standards.
- Develop and maintain internal documentation, SOPs, and agent guides.
- Collaborate with product teams to implement safety-related features and process improvements.
Requirements
- Strong written and verbal English proficiency.
- Experience managing or supervising a team with a focus on performance feedback.
- Knowledge of Trust & Safety, content moderation, and online safety issues affecting minors.
- Demonstrated commitment to diversity, inclusion, and fair moderation practices.
- Ability to work remotely and across different time zones.
- Strong organizational skills with experience in documentation and process building.
Nice to have
- Background in gaming, social, or creative platforms.
- Experience writing policy or internal documentation.
- Familiarity with support tools like Zendesk or Intercom.
- Knowledge of GDPR, privacy laws, or CyberTipline reporting frameworks.
Culture & Benefits
- Remote and flexible working environment.
- Opportunity to take real ownership and shape platform safety.
- Work within a small, fast-moving team.
- Inclusive culture that values diverse backgrounds and lived experiences.
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