Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing a portfolio of strategic enterprise customers to drive adoption and growth of DEX solutions with an accent on value tracking and executive business reviews. Focus on implementing DEX methodology, ensuring on-time renewals, and identifying expansion opportunities within the North American market.

Location: Hybrid (Chicago, IL, USA). Requires 25-50% travel within the US and occasional international travel.

Salary: $135,000 - $225,000 yearly

Company

hirify.global is the leader in digital employee experience (DEX) management software, providing IT leaders with visibility to diagnose and fix issues at scale across their organization.

What you will do

• Own and execute comprehensive success plans for up to 20 strategic Enterprise customers.
• Act as a Trusted Advisor to CIOs and senior stakeholders, providing industry perspectives and technical guidance.
• Define, track, and measure the overall impact and value of hirify.global solutions for customers.
• Drive on-time renewals and identify expansion opportunities through upsell and cross-sell strategies.
• Deliver DEX workshops and lead Executive Business Reviews to communicate progress and thought leadership.
• Collaborate with Product Management, R&D, and Sales to provide the voice of the customer.

Requirements

• 5+ years of experience as a Customer Success Manager in the Software/SaaS industry with Large Enterprise Accounts.
• Proven ability to drive adoption and value realization using a structured methodology.
• Strong business acumen and experience building rapport with C-suite executives.
• Technical savvy with understanding of IT project delivery lifecycles or digital transformation.
• Fluent English (written and verbal).
• Must be based in the US and available for 25-50% travel.

Culture & Benefits

• 100% company-covered health, dental, and vision insurance.
• 401(k) plan with up to 4% immediate company matching.
• Unlimited vacation plus 11 paid company holidays and 3 volunteering days.
• Hybrid work model with flexible hours.
• Free access to professional training platforms and generous paid parental leave.