Senior Client Partner (Conversational AI)

TL;DR

Senior Client Partner (Conversational AI): Managing and growing a portfolio of strategic enterprise customers to drive sustainable revenue growth and retention with an accent on executive relationship management and account penetration. Focus on developing compelling value propositions, orchestrating cross-functional teams, and executing end-to-end renewal strategies.

Location: Fully Remote (Toronto, Canada)

Company

hirify.global is a leader in trusted enterprise conversational AI and digital transformation, providing a Conversational Cloud platform for global brands.

What you will do

• Own the commercial strategy and relationships for a portfolio of strategic enterprise accounts to drive revenue growth and retention.
• Build and maintain strong relationships with executive decision-makers across Sales, Marketing, IT, and Customer Experience.
• Identify and execute upsell, cross-sell, and expansion opportunities by aligning AI solutions with customer business challenges.
• Lead executive business reviews and create value propositions that demonstrate measurable business impact.
• Manage the end-to-end renewal process, partnering with Legal, Finance, and Customer Success to maximize retention.
• Orchestrate cross-functional teams to deliver customer outcomes and act as the internal voice of the customer for Product teams.

Requirements

• 8+ years of experience managing and growing complex enterprise SaaS accounts or strategic customer relationships.
• Proven track record of exceeding revenue growth, retention, and expansion targets.
• Experience in SaaS, BPO, e-commerce, digital transformation, or contact center technology environments.
• Demonstrated success in consultative, value-based selling for executive stakeholders.
• Experience with MEDDPICC or similar deal-management methodologies.
• English proficiency is required for navigating the local market and global stakeholders.

Culture & Benefits

• Remote-first work model offering high flexibility and work-life balance.
• Comprehensive health and mental support via an Employee Assistance Program (EAP) and Medibank Health Insurance.
• Company-paid Life and Salary Continuance Insurance.
• Financial growth opportunities through an Employee Stock Participation Program (ESPP).
• Professional development support with allocated learning stipends.
• Generous parental leave and additional paid "LP Care Days" for personal or family well-being.