Senior Account Manager (AI)

TL;DR

Senior Account Manager (AI): Managing and expanding a portfolio of existing non-strategic customers for an AI platform with an accent on renewals, upsell, and cross-sell motions. Focus on driving application growth, executing structured account plans, and aligning GenAI capabilities with business priorities.

Location: Must be based in Boston, MA, or remotely in New Hampshire (NH), Massachusetts (MA), or Connecticut (CT)

Company

hirify.global provides an AI platform that enables organizations to develop, deliver, and govern predictive and generative AI at scale.

What you will do

• Drive in-period renewals and identify upsell opportunities by aligning GenAI platform capabilities to customer needs.
• Execute structured account plans to map stakeholders and expand into new functional buying centers.
• Own pipeline development and forecast accuracy for existing-account opportunities.
• Partner with Technical Success Managers to monitor usage and re-engage underutilized accounts.
• Deepen relationships with Director-level and technical stakeholders to increase strategic relevance.
• Manage the commercial handoff from Account Executives and maintain momentum across the customer lifecycle.

Requirements

• 8+ years of quota-carrying sales or account management experience in SaaS or enterprise technology.
• Proven track record of renewing and growing recurring revenue in subscription-based contracts.
• Ability to engage business and technical stakeholders to uncover new use cases.
• Experience working cross-functionally with technical and customer success teams.
• Bachelor's degree or equivalent professional experience.

Nice to have

• Familiarity with GenAI or applied AI concepts.

Culture & Benefits

• Medical, Dental, and Vision insurance.
• Flexible Time Off Program and Paid Holidays.
• Paid Parental Leave.
• Global Employee Assistance Program (EAP).