Sr. Manager, Salesforce Customer Experience Management (Salesforce)

TL;DR

Sr. Manager, Salesforce Customer Experience Management (Salesforce): Leading the strategy, design, and delivery of customer-facing digital experiences on the Salesforce platform with an accent on Experience Cloud, Sales Cloud, and Marketing Cloud integration. Focus on building scalable, intuitive portals and driving technical excellence within the Salesforce engineering team to support global cancer diagnostics initiatives.

Location: Must be based in or able to work from San Diego, California (Hybrid role)

Salary: $177,000 — $198,000 USD

Company

hirify.global is a global diagnostics company dedicated to transforming cancer care through high-value genomic insights and AI-driven diagnostic platforms.

What you will do

• Lead the vision, roadmap, and execution of Salesforce-powered customer experience initiatives, focusing on Experience Cloud portals.
• Partner with cross-functional leaders to define customer journeys and deliver solutions that improve engagement, retention, and operational efficiency.
• Serve as a senior technical subject matter expert for Salesforce architecture, security, and performance.
• Lead and mentor a team of Salesforce engineers, administrators, and analysts through the full software development lifecycle.
• Apply UI/UX principles to ensure intuitive, accessible, and high-performing digital experiences for customers and partners.
• Act as a trusted advisor to executive stakeholders regarding platform strategy, technical tradeoffs, and business impact.

Requirements

• Must be based in or able to work from San Diego, California
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 8+ years of experience in CRM, customer experience, or digital platform initiatives.
• 5+ years of hands-on Salesforce platform experience.
• 3+ years of experience leading technical teams or cross-functional delivery teams.
• Deep expertise in Salesforce Experience Cloud, Sales Cloud, and Marketing Cloud.
• Strong technical understanding of Salesforce platform capabilities including Flows, Apex, and Lightning Web Components.

Nice to have

• Salesforce certifications (Experience Cloud Consultant, Platform App Builder, etc.).
• Experience with Service Cloud, Data Cloud, Tableau, or MuleSoft.
• Background in Agile/Scrum, DevOps practices, and CI/CD pipelines.
• Experience with web analytics, personalization, and SEO considerations.

Culture & Benefits

• Competitive compensation package including base pay, discretionary bonuses, and restricted stock units.
• Commitment to an inclusive, diverse, and purpose-driven work environment.
• Recognized as a 2024 Certified Great Place to Work in the US and Israel.
• Opportunities for professional growth within a pioneering diagnostics company.
• Focus on collaborative, empathetic, and excellence-driven team culture.