Managed Services Analyst II

TL;DR

Managed Services Analyst II (SaaS/Healthcare): Delivering high-quality customer support and operational assistance for hirify.global cloud-based supply chain solutions with an accent on account health monitoring and service utilization metrics. Focus on resolving complex customer issues, maintaining operational KPIs, and mentoring junior team members.

Location: Must be based in the USA (Remote or Office-based). Must be available to work 8am-5pm EST (Monday-Friday).

Salary: $19.71–$24.50 per hour.

Company

hirify.global is a healthcare business and data automation company that enables better patient care and industry savings through a cloud-based supply chain technology exchange platform.

What you will do

• Serve as the primary operational point of contact between customers and internal service delivery teams.
• Build and maintain dashboards to track account health, service utilization, and operational metrics.
• Provide phone and email support to resolve customer inquiries and proactively educate users on best practices.
• Manage daily workflows to meet strict KPI and QA metrics while documenting all interactions.
• Identify, escalate, and resolve repetitive technical or process-related issues.
• Train and mentor Level I Managed Services Analysts on communication and engagement standards.

Requirements

• High School Diploma or equivalent with 1-2 years of relevant experience.
• Must be available to work 8am-5pm Eastern Standard Time (Monday-Friday).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong customer support skills with the ability to multitask and prioritize effectively.
• Technical knowledge of software products and ability to follow documented processes.
• Must be based in the USA.

Nice to have

• Experience with Salesforce or other CRM platforms.
• Previous experience in a team-oriented environment.

Culture & Benefits

• Comprehensive health, vision, and dental insurance.
• 401k matching program.
• Paid time off and education reimbursement.
• Life and accident insurance.
• Opportunity to work in a mission-driven environment focused on healthcare efficiency.