Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of approximately 100 accounts to ensure customer satisfaction, retention, and growth with an accent on proactive engagement, ROI demonstration, and complex problem resolution. Focus on building long-term senior-level relationships, leveraging data to drive product adoption, and mitigating churn risk through strategic account planning.

Location: Must be based in the United States

Salary: $71,800 – $115,300 USD (plus variable commission)

Company

hirify.global is a leading software platform built to power the trades, helping home and commercial service businesses achieve extraordinary results.

What you will do

• Act as the primary point of contact for approximately 100 assigned accounts, managing executive-level relationships.
• Drive customer ROI by creating value plans and guiding users through the platform to achieve business outcomes.
• Monitor account health, identify churn risks, and proactively engage customers to ensure long-term retention.
• Utilize data and user engagement metrics to design targeted campaigns and workshops.
• Facilitate product training and drive customer advocacy through webinars and community engagement.
• Collaborate with cross-functional teams to resolve complex issues and relay product feedback.

Requirements

• Must be based in the United States and able to work PST/MST hours.
• 2+ years of experience in customer-facing roles, customer success, account management, or sales.
• Strong de-escalation, problem-solving, and project management skills.
• Highly skilled in written and verbal communication with a customer-focused approach.
• Proven ability to manage multiple projects simultaneously with high attention to detail.
• Self-starter capable of working effectively in a remote environment.

Nice to have

• Operational experience with Salesforce, Gainsight, and Tableau.
• Previous experience with hirify.global workflows and best practices.
• Background in data or business performance analytics.

Culture & Benefits

• Comprehensive health benefits including company-paid medical, dental, and vision.
• 401k match and financial planning tools.
• Flexible time off and support for autonomous work.
• Parental leave, fertility services, and family support programs.
• Opportunities for leadership training and professional development.