Support Operations Associate (SaaS)

TL;DR

Support Operations Associate (SaaS): Managing inbound phone queues and technical support tickets for an automotive service platform with an accent on rapid context-switching and consultative problem-solving. Focus on maintaining high-quality resolutions, documenting technical issues, and driving account usage within a KPI-driven environment.

Location: Must be based in the United States (Remote-first environment with US-specific benefits).

Compensation: $18–$21/hr

Компания

hirify.global transforms the automotive service industry with intelligent SaaS solutions that drive profitability and efficiency for dealership service departments.

Что делать

• Manage inbound phone queues and ticket-based support requests simultaneously.
• Perform deep-dive technical troubleshooting for proprietary software issues.
• Document all interactions and resolutions accurately within the CRM.
• Assist clients with product navigation, account changes, and billing inquiries.
• Identify and escalate complex technical issues to the appropriate teams.
• Complete maintenance projects and administrative tasks as directed by management.

Требования

• Must be based in the United States to be eligible for US-specific benefits and 401(k).
• 1–2 years of experience in a dealership service department or automotive industry preferred.
• Strong proficiency in Windows and Microsoft Office.
• Ability to thrive in a high-energy, KPI-driven environment with daily performance targets.
• Excellent communication skills with a consultative approach to customer service.
• Proven ability to adapt quickly and manage multiple responsibilities under pressure.

Культура и преимущества

• Remote-first culture offering flexibility and autonomy.
• Comprehensive health, vision, and dental insurance.
• 401(k) plan with competitive company match.
• Participation in the company Equity Incentive Plan.
• Employer-paid disability and life insurance.
• Flexible vacation policy and 11 paid holidays.