Junior Customer Care Specialist

TL;DR

Junior Customer Care Specialist: Handling daily user requests and optimizing support processes with an accent on high-quality communication and proactive problem-solving. Focus on delivering excellent customer experiences across email, phone, and social media channels while contributing to service improvements.

Location: Must be based in Berlin, Germany (Hybrid role with 2 days remote per week).

Company

hirify.global Group is a European leader in digital content access, providing a vast library of publications to millions of users through innovative technology and local market expertise.

What you will do

• Manage daily customer inquiries via email, phone, and social media.
• Ensure high-quality relationship follow-up in alignment with team KPIs.
• Identify and report bugs or friction points to internal teams.
• Proactively suggest improvements to tools and support processes.
• Contribute to the continuous enhancement of the overall service quality.

Requirements

• English and German: Reading, writing, and speaking proficiency required.
• Excellent verbal and written communication skills with flawless spelling.
• Strong analytical and summarizing skills with the ability to adapt to new tools.
• Autonomous, empathetic, and detail-oriented mindset.
• Natural problem-solver with a humble and dynamic personality.

Culture & Benefits

• Access to the teale mental health platform for professional support.
• Hybrid work policy allowing two days of remote work per week.
• VIP access to all content on the hirify.global platform.
• Four annual office meet-ups to foster team connection and celebrate company updates.

Hiring process

• HR interview with a Talent Acquisition Manager (45 minutes).
• Hiring manager interview with the Customer Care team.
• Final interview with the CPSO.