French-Speaking Customer Representative (Fintech)

TL;DR

Customer Representative (Fintech): Managing incoming inquiries and resolving consumer issues for a debt collection platform with an accent on French language proficiency and empathetic communication. Focus on utilizing AI-enabled tools, maintaining CRM documentation, and ensuring regulatory compliance.

Location: Must be permanently based in Berlin, Germany (Hybrid model)

Salary: €32,000 - €44,500 per year depending on experience

Company

AI-powered fintech company reshaping debt collection across Europe.

What you will do

• Handle incoming inquiries from clients and consumers in French across multiple communication channels.
• Provide accurate account information and document all interactions in the CRM system.
• Collaborate with internal departments to resolve customer issues efficiently.
• Utilize AI-enabled tools and internal platforms to maintain high service quality.
• Ensure full compliance with data protection requirements and company policies.

Requirements

• Fluent professional French and English (written and spoken)
• Proven experience in a customer service or support role.
• Proficiency with ticketing systems or CRM platforms such as Zendesk.
• Permanently based in Berlin (The company does not support relocation).
• Strong interpersonal skills and an empathetic communication style.

Nice to have

• Background in collections, debt recovery, or financial services.
• Proficiency in additional languages such as Italian, Spanish, or German.

Culture & Benefits

• Unlimited employment contract, flexible working hours, and 28 vacation days.
• Company pension plan and partly covered public transport (Deutschlandticket).
• Personal learning and development budget, including German and English language courses.
• International team environment with a flat hierarchy and transparent feedback culture.
• Regular team events, monthly all-hands meetings, and company parties.