Customer Onboarding Manager (SaaS)

TL;DR

Customer Onboarding Manager (SaaS): Managing the end-to-end transition of subscription customers from contract signature to platform adoption with an accent on training, configuration, and time-to-value. Focus on coordinating internal teams (Sales, Product, Support) and delivering product walkthroughs to ensure seamless platform adoption.

Location: Based in Newton, MA (Hybrid: 3+ days in-office)

Salary: $60,000 – $66,000

Company

hirify.global is a B2B technology company providing data-driven services and platforms to connect technology buyers and sellers.

What you will do

• Own the end-to-end onboarding experience for subscription customers from contract signature through completion.
• Serve as the primary point of contact during onboarding, connecting customers to necessary resources.
• Lead kickoff calls to confirm business goals, timelines, and success criteria.
• Deliver platform training, product walkthroughs, and best-practice guidance for BrightTALK and Portal.
• Coordinate integration setup by collaborating with internal technical, Sales, and Support teams.
• Track onboarding progress, manage risks, and maintain customer sentiment updates in internal systems.

Requirements

• Bachelor’s degree.
• 1-3 years of customer-facing experience in customer success or support, preferably in SaaS.
• Knowledge of B2B digital marketing, ad tech, lead generation, and content marketing.
• Strong communication, writing, and client-ready presentation skills.
• Ability to multitask across several different product and client engagements.
• Must be based in or be able to work from the Newton, MA office.

Culture & Benefits

• Competitive benefits including 401k match, health, vision, and dental insurance.
• Open Vacation policy plus 10 national holidays.
• Flexibility to work from almost anywhere for up to four weeks per year.
• Career development through bespoke training, mentoring platforms, and LinkedIn Learning.
• Employee Stock Purchase Plan (ESPP) with company shares at a minimum 15% discount.
• Strong wellbeing support including EAP assistance and mental health first aiders.