Senior Customer Onboarding Manager (SaaS)

TL;DR

Senior Customer Onboarding Manager (SaaS): Guiding enterprise Shopify brands through the Postscript setup process with an accent on campaign optimization and automation. Focus on reducing time-to-value within the first 60 days, mentoring junior team members, and refining the customer journey.

Location: Fully remote (Global)

Salary: $97,000–$117,000 base + quarterly variable compensation & equity

Company

An AI messaging platform for Shopify brands, backed by Greylock and Y Combinator.

What you will do

• Lead 1:1 onboarding sessions, coaching customers on list growth, automations, and campaigns.
• Mentor and develop junior team members, acting as a key escalation point.
• Ensure customers achieve strong return on investment within their first 60 days.
• Collaborate with sales and product teams to iterate and optimize the customer journey.
• Design onboarding frameworks that integrate Postscript into broader retention and lifecycle programs.
• Guide customers through multi-channel marketing strategies to maximize engagement and revenue.

Requirements

• 5+ years of experience in a customer-facing role, preferably in SaaS or software.
• Experience project managing multiple priorities for Enterprise-level customers.
• Demonstrated experience in coaching and mentoring junior staff.
• Strong problem-solving abilities, including technical troubleshooting.
• Process-orientation and the ability to drive a consistent, repeatable customer experience.
• Familiarity with lifecycle and retention marketing concepts (segmentation, sequencing, automation).

Nice to have

• Experience in Ecommerce or Martech.
• Experience working in a high-growth, early-stage environment.
• Expertise in cross-channel strategy (SMS, push, direct mail).

Culture & Benefits

• Fully remote work environment with a "work from home or wherever" policy.
• Competitive compensation including base salary, quarterly variables, and significant equity.
• Flexible paid time off.
• Comprehensive health, dental, and vision insurance.
• Opportunity to directly impact a high-growth startup.