Senior Customer Onboarding Manager

Location: Fully remote; work from home or wherever

Salary: USD $97,000–$117,000 base annually, plus quarterly variable compensation and equity

Company

Postscript is an AI-powered SMS marketing platform for Shopify brands, backed by Greylock and Y Combinator.

What you will do

• Run one-on-one onboarding sessions for enterprise customers, coaching them on list growth, campaigns, automations, and platform setup.
• Optimize customer campaigns and troubleshoot technical issues to support strong results during the first 60 days.
• Guide customers on multi-channel marketing strategies across SMS, push, direct mail, and related channels.
• Develop onboarding frameworks and repeatable best practices across customers' marketing, retention, and lifecycle stacks.
• Collaborate with sales and product teams to improve the customer journey and onboarding experience.
• Coach and develop junior team members while serving as an escalation point.

Requirements

• 5+ years of experience in a customer-facing role, preferably in SaaS, software, or a related technology field.
• Experience project managing multiple priorities for enterprise-level customers.
• Experience with ecommerce or marketing technology is highly preferred.
• Demonstrated coaching, mentoring, problem-solving, and technical troubleshooting abilities.
• Strong process orientation and ability to create consistent, repeatable experiences.
• Familiarity with lifecycle and retention marketing, including segmentation, campaign sequencing, and automation design across multiple channels.

Nice to have

• Experience in a high-growth or early-stage environment.
• Experience onboarding customers across multiple owned marketing channels.
• Knowledge of marketing technology trends, compliance, and regulatory considerations.

Culture & Benefits

• Fully remote work since 2018.
• Flexible paid time off.
• Health, dental, and vision insurance.
• Quarterly variable compensation and significant equity opportunity.
• High-growth startup environment with opportunities to influence the company and grow professionally.