Onsite Merchant Support Specialist (Logistics)

TL;DR

Onsite Merchant Support Specialist (Logistics): Monitoring and executing inventory control activities for ecommerce merchants within partner fulfillment centers with an accent on ICQA processes and discrepancy resolution. Focus on conducting cycle counts, root cause analysis of inventory variances, and ensuring strict adherence to SLAs for merchant requests.

Location: Onsite in Kemps Creek, New South Wales, Australia

Company

A leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants.

What you will do

• Execute daily cycle counting and inventory control processes according to written SOPs.
• Investigate and resolve inventory discrepancies within a 24-hour SLA.
• Conduct physical location audits and root cause analysis for inventory adjustments.
• Manage merchant-facing requests via a ticketing system with a 2-hour SLA.
• Collaborate with onsite leadership to identify process opportunities and improve inventory practices.
• Prepare and present weekly performance reports during business reviews with partner fulfillment center leaders.

Requirements

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Fluency in English (speaking, reading, and writing).
• Proficiency with Warehouse Management System (WMS) software.
• Ability to work independently without direct onsite supervision.
• Physical ability to lift 50 lbs and stand/walk for 8-10 hour shifts.
• Location: Must be based in or able to work onsite in Kemps Creek, NSW.

Nice to have

• Experience using an RF Scanner.
• Prior experience communicating directly with customers or vendors.

Culture & Benefits

• High-performance culture driven by an ownership mindset and continuous learning.
• Transparent environment with accessible leadership and mutual respect.
• Health and Wellness benefits stipend.
• WFH phone/internet stipend.
• Standard access to best-in-class AI and productivity tools for all employees.