RMA Associate

TL;DR

RMA Associate: Receiving, decontaminating, triaging, and processing returned products with an accent on regulated recall/quarantine handling and accurate ERP inventory & financial transactions. Focus on resolving missing documentation, maintaining serial/SKU/LOT/UDI traceability, and reconciling inventory variances in a SOX-controlled environment.

Location: Amsterdam, Netherlands

Company

Bowers & Wilkins

What you will do

• Receive and process high-volume weekly returns: segregate by category, decontaminate per SOPs, and prioritize per policy.
• Handle recall & quality compliance by locating and quarantining recalled products promptly while maintaining full traceability (serial/SKU/LOT/UDI).
• Resolve missing or incorrect paperwork (missing POs/RMAs, wrong serials/SKUs/LOTs) through coordination with Global Technical Services and Customer Service.
• Perform ERP return transactions across multiple ERP databases, verifying documentation to determine routing and disposition (repair/evaluation/installation/credits/demo return/RTV/scrap).
• Run warranty and financial checks: verify warranty status, confirm customer status, and apply correct service fees by product family.
• Support inventory accuracy through physical inventories and cycle counts per SOX, reconciling variances.

Requirements

• 2+ years in reverse logistics/warehouse/materials/manufacturing with serial/lot-controlled products.
• ERP/WMS experience (e.g., SAP/Oracle/NetSuite/Infor) and comfort working across multiple ERP/WMS instances/databases; barcode scanning.
• Knowledge of decontamination SOPs, ESD handling, and quarantine/recall practices; basic FDA/ISO 13485 expectations; SOX basics and good documentation practices.
• Strong accuracy in data entry and documentation; ability to read and follow SOPs and travelers; basic Excel/Sheets (filters/lookups; pivots a plus).
• Clear written and verbal communication; professional coordination with global teams (Tech Services/Customer Service/Quality).
• Physical ability to lift/push/pull up to 40–50 lb and stand/walk for extended periods; reliable attendance with OT/shift flexibility as needed.
• Fluent English.

Culture & Benefits

• Regulated, high-volume returns environment with clear SOP/QMS expectations.
• Emphasis on compliance: quarantine/recall handling, traceability, and SOX-controlled inventory accuracy.
• Cross-team coordination with Global Technical Services and Customer Service.
• Attendance and shift flexibility expected based on department needs.