Senior Manager Software Engineering (Billing)

TL;DR

Senior Manager Software Engineering (Billing/Commerce): Leading Shopping and Billing Experience teams to develop core billing infrastructure and customer self-service capabilities with an accent on reliability and operational efficiency. Focus on shaping the technical roadmap, managing high-scale distributed systems, and mentoring world-class engineering talent.

Location: Remote, must be based in Ireland

Company

Twilio is a global communications platform that empowers developers to craft personalized customer experiences through innovative software solutions.

What you will do

• Lead the Shopping Experience and Billing Experience teams, managing core billing infrastructure and lifecycle management.
• Collaborate with Product and Engineering peers to develop technical strategies and long-range plans.
• Improve reliability, operational efficiencies, and customer experience metrics for billing systems.
• Set and influence engineering standards and culture across the organization.
• Hire, mentor, and develop high-performing engineering talent.

Requirements

• 10+ years of experience working with large-scale distributed systems.
• 3+ years of experience in engineering management.
• Proven experience leading 1-2 teams with a total of 8+ engineers.
• Deep understanding of architectural patterns (APIs, Backend For Frontend, Domain Driven Development).
• Must be based in Ireland.

Nice to have

• Prior experience in the Billing or E-Commerce domains.
• Strong focus on delivering exceptional user experiences with a customer-first mindset.

Culture & Benefits

• Competitive compensation and retirement savings programs.
• Generous time off, including parental and wellness leave.
• Comprehensive healthcare benefits.
• Culture of connection, global inclusion, and support for volunteering and donations.