Onboarding Specialist I - FACTS

Location: Hybrid in Lincoln, Nebraska; candidates must live within 30 miles of the Lincoln office and work onsite three days per week.

Salary: $52,000 per year.

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K–12 schools, students, families, and supporters.

What you will do

• Manage the end-to-end onboarding process for assigned clients from signed agreement through go-live.
• Lead kickoff calls, configuration walkthroughs, and training sessions for client staff.
• Coordinate data collection, document validation, system setup, and cross-functional deliverables.
• Maintain client onboarding plans, communicate status, and resolve or escalate implementation blockers.
• Verify compliance and documentation requirements before launch and hand clients off to Account Management.
• Improve onboarding playbooks and training materials as the program scales.

Requirements

• 2–4 years of experience in client implementation, onboarding, project coordination, or a related field.
• Experience coordinating multiple clients, projects, or workstreams simultaneously.
• Experience leading client meetings, training sessions, or process walkthroughs.
• Strong organizational, communication, and process-management skills, including the ability to explain complex processes to non-technical stakeholders.
• Bachelor’s degree in Business Administration, Project Management, Operations, Communications, or a related field preferred.
• Must already be authorized to work in the United States without current or future visa sponsorship.

Nice to have

• Experience in financial services, education technology, SaaS implementation, or a related industry.
• Familiarity with Asana, Jira, Monday.com, or similar project tracking tools.

Culture & Benefits

• Hybrid work arrangement combining remote work with regular in-office collaboration.
• Medical, dental, vision, HSA, and FSA benefits.
• Earned time off, 401(k), student loan repayment, life insurance, and disability coverage.
• Tuition reimbursement, employee stock purchase program, performance-based incentive pay, and wellness resources.
• Welcoming and respectful workplace with equal employment opportunity commitments.