Senior HCM Payroll Specialist I

Location: Remote, Texas

Company

hirify.global provides scalable HR services and technology solutions to businesses across the United States.

What you will do

• Deliver customer-centric payroll support and create a premium service experience for new and existing customers.
• Process payroll and reconcile wages and taxes for larger and more complex customers.
• Proactively contact customers based on satisfaction indicators, troubleshoot issues, educate clients, and build relationships.
• Research customer tax issues and support the Tax department with timely tax return filing during peak periods.
• Identify and implement process improvements that increase efficiency, effectiveness, and cost savings.
• Assist with training new team members and coordinate testing and information-gathering sessions.

Requirements

• Bachelor’s degree in Accounting or a related field.
• Five to seven years of experience in a high-growth payroll service bureau supporting and onboarding customers and designing processes and procedures.
• Customer service experience in a team environment with strong written and verbal communication skills.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Broad exposure to HR disciplines including payroll, benefits, taxation, accounting, employment documentation, and general HR practices.
• Proficiency with Microsoft Office and the ability to learn additional applications as needed.

Culture & Benefits

• Flexible work arrangements designed to support work-life balance.
• Continuous learning programs, mentorship, and ongoing training.
• Paid time off, medical, dental, and vision benefits.
• Health and wellness support and paid volunteer hours.
• Inclusive workplace focused on diversity, belonging, and community engagement.