Senior HR & Payroll Specialist

TL;DR

Senior HR & Payroll Specialist: Orchestrating HR service delivery and payroll operations for a BPO organization with an accent on process standardization, compliance, and stakeholder management. Focus on leading HR transformation projects, defining operating models, and ensuring service excellence within Danish regulatory frameworks.

Location: Hybrid (must be based in Denmark)

Company

A leading provider of HR and payroll software and services that helps companies manage their workforce operations across Europe and beyond.

What you will do

• Lead HR transformation projects centered on process optimization and digital employee experience.
• Define and implement global and local HR BPO process standards to ensure operational consistency.
• Act as the subject matter expert and final escalation point for complex HR cases.
• Develop and maintain the Local Target Operating Model in coordination with global teams.
• Identify and lead continuous improvement initiatives to enhance service delivery and efficiency.
• Collaborate with stakeholders and vendors to manage change-order processes and operational alignment.

Requirements

• 5–8 years of experience in HR and/or Payroll outsourcing within a BPO or corporate environment.
• Fluency in English and Danish (written and spoken) is strictly required.
• Strong knowledge of HR processes including time management, benefits, pensions, and insurance.
• Deep understanding of HR compliance and local Danish regulations.
• Experience managing client relationships and monitoring service performance against SLAs and KPIs.
• Proven ability to guide teams and manage priorities in a high-pressure, fast-paced setting.

Nice to have

• Professional certifications such as CPP, CPS, or CPM.
• Hands-on experience with SAP SuccessFactors or SAP Payroll systems.
• Knowledge of contact-centre technologies, HR analytics, or automation tools.

Culture & Benefits

• Competitive salary package with flexible benefits.
• Dynamic working environment supporting hybrid work and flexibility.
• Individual development plans and professional training opportunities.
• Opportunities for career progression within a diverse, inclusive, and international company.