Director, Customer Office Operations (Cybersecurity)

TL;DR

Director, Customer Office Operations (Cybersecurity): Improving operational effectiveness across the Customer Office and driving high-priority business initiatives with an accent on structured problem-solving, analytical rigor, and operational leadership. Focus on streamlining workflows, managing cross-functional execution, and translating strategy into measurable outcomes.

Location: Sunnyvale, CA

Salary: $152,900 – $293,810

Company

hirify.global is a global leader in human- and agent-centric cybersecurity, protecting data and AI agents across email and cloud tools.

What you will do

• Analyze operational challenges and develop scalable recommendations to improve Customer Office effectiveness.
• Build and enhance operating mechanisms, governance processes, and reporting dashboards.
• Lead high-impact cross-functional initiatives across Customer Success, Renewals, Support, and Sales.
• Drive accountability for customer recovery plans and executive commitments.
• Manage leadership reviews and operating cadences to improve organizational alignment.
• Coordinate executive engagement activities for at-risk and escalated customers.

Requirements

• 6–10 years of experience in management consulting, business operations, strategy & operations, or program management.
• Prior customer-facing experience in Customer Success, Professional Services, Sales, or Consulting.
• Demonstrated success leading complex cross-functional initiatives with senior executive stakeholders.
• Strong analytical and critical thinking capabilities to translate challenges into actionable recommendations.
• Advanced proficiency in Microsoft PowerPoint and Excel.
• Must be based in the United States

Nice to have

• Experience with a top-tier management consulting firm (e.g., McKinsey, Bain, BCG).
• Background in SaaS, cybersecurity, or enterprise software.
• Experience improving operating models or business management systems.
• Experience leading customer recovery initiatives or complex customer escalations.

Culture & Benefits

• Competitive compensation and comprehensive benefits package.
• Flexible work environment.
• Annual wellness and community outreach days.
• Three-week Work from Anywhere option.
• Global collaboration and networking opportunities.